Privacy policy

Privacy Policy

At Futaba India, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, purchase products, or interact with our services.

By accessing or using futabaindia.com, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

Information that can identify you directly, including:

  • Full name
  • Email address
  • Mobile number
  • Shipping address
  • Billing address
  • Payment-related information
  • Order history
  • Customer support communications

Technical Information

When you visit our website, we may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Website usage data
  • Cookies and tracking information

This information helps us improve website performance, security, and customer experience.

2. Why We Collect Your Information

Futaba India collects and uses personal information to:

  • Process and fulfill orders
  • Deliver products and services
  • Provide customer support
  • Verify transactions and prevent fraud
  • Improve website functionality and user experience
  • Manage customer accounts
  • Send order updates and shipping notifications
  • Respond to inquiries and service requests
  • Inform customers about promotions, offers, and new product launches (where permitted)

We may also maintain records of customer communications, including:

  • Emails
  • Phone calls
  • Live chat conversations
  • Contact form submissions
  • Social media communications

Such records may be retained for quality assurance, dispute resolution, fraud prevention, and legal compliance purposes.

3. How We Collect Information

We may collect information when you:

  • Create an account on our website
  • Place an order
  • Contact customer support
  • Subscribe to newsletters
  • Participate in promotions or surveys
  • Submit forms on our website
  • Communicate with us via email, phone, chat, or social media

Information is collected only to the extent necessary to provide our products and services.

4. Cookies & Tracking Technologies

Futaba India may use cookies and similar technologies to:

  • Improve website functionality
  • Remember customer preferences
  • Analyze website traffic
  • Enhance user experience
  • Support marketing and advertising activities

Customers may disable cookies through browser settings; however, certain website features may not function properly if cookies are disabled.

5. Sharing & Disclosure of Information

Futaba India does not sell, rent, or trade customer personal information to third parties.

We may share information only under the following circumstances:

Service Providers

Trusted third-party providers assisting with:

  • Payment processing
  • Shipping and logistics
  • Website hosting
  • Marketing services
  • Customer support operations

These parties are permitted to use information only as necessary to perform their services.

Legal Requirements

Information may be disclosed when required:

  • By law
  • By court order
  • By government authorities
  • To enforce our legal rights
  • To prevent fraud or criminal activity
  • To protect customers, employees, or the public

6. Data Security

We implement reasonable physical, technical, and administrative safeguards to protect personal information from:

  • Unauthorized access
  • Misuse
  • Disclosure
  • Alteration
  • Loss or destruction

Security measures may include:

  • Secure payment gateways
  • Encrypted communications
  • Access controls
  • Website security monitoring

While we strive to protect your information, no method of transmission over the internet can be guaranteed to be completely secure.

7. Customer Responsibilities

Customers are responsible for maintaining the security of their accounts and login credentials.

We recommend that customers:

  • Use strong passwords
  • Change passwords regularly
  • Avoid sharing account credentials
  • Use updated browsers and devices
  • Log out after using shared devices

Futaba India shall not be responsible for losses resulting from unauthorized access caused by customer negligence.

8. Access, Correction & Account Management

Customers may review and update their account information through their registered account on the website.

You may request correction of inaccurate information by contacting our support team.

We reserve the right to retain certain information where required for:

  • Legal obligations
  • Tax compliance
  • Fraud prevention
  • Business recordkeeping

9. Marketing Communications

Customers who subscribe to marketing communications may receive:

  • Product announcements
  • Promotional offers
  • Newsletters
  • Event updates

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions included in such communications or by contacting us directly.

10. Third-Party Links

Our website may contain links to third-party websites for informational purposes.

Futaba India is not responsible for:

  • Privacy practices
  • Security measures
  • Content
  • Policies

of any third-party websites.

Customers should review the privacy policies of those websites before providing personal information.

11. Children's Privacy

Most Futaba products are intended for hobbyists aged 14 years and above.

We do not knowingly collect personal information from children without appropriate parental or guardian consent.

If we become aware that personal information has been collected from a minor without authorization, we may delete such information.

12. Changes to This Privacy Policy

Futaba India reserves the right to modify this Privacy Policy at any time.

Any updates will be posted on this page along with the revised effective date.

Continued use of the website after updates constitutes acceptance of the revised Privacy Policy.

13. Contact Information

If you have any questions regarding this Privacy Policy or the handling of your personal information, please contact us:

Futaba India

Website: futabaindia.com

Email: