Shipping policy

Shipping Policy

At Futaba India, we are committed to delivering your orders safely and efficiently. Please review the following Shipping Policy carefully before placing an order.

1. Order Processing & Dispatch

  • Orders are typically processed within 2–4 business days after successful payment confirmation.
  • Pre-orders, special-order items, and out-of-stock products may require additional processing time.
  • Orders are dispatched only after payment has been successfully received and verified.
  • Processing timelines may vary during festivals, promotional events, public holidays, or unforeseen circumstances.

Once an order has been dispatched, customers will receive shipping confirmation details via email or SMS (where applicable).

2. Delivery Timelines (India)

Estimated delivery timelines after dispatch:

Metro Cities

  • 3–7 business days

Non-Metro Cities & Towns

  • 5–10 business days

Remote Locations

  • 7–14 business days

The standard delivery window for most orders is 5–14 business days from order confirmation.

Please note that delivery timelines are estimates only and may be affected by:

  • Courier partner delays
  • Weather conditions
  • Public holidays
  • Local restrictions
  • Natural disasters
  • Incorrect shipping information
  • Operational disruptions beyond our control

If you require delivery by a specific date, we recommend placing your order well in advance.

3. Shipping Charges

  • Shipping charges (if applicable) are displayed during checkout.
  • Products marked as Free Shipping will not incur additional shipping fees within India.
  • Futaba India reserves the right to select the most suitable shipping partner based on the delivery location and order value.
  • Certain oversized, fragile, or special-order products may attract additional shipping charges, which will be communicated before dispatch.

Free shipping offers are applicable only within India unless otherwise stated.

4. International Shipping

Futaba India ships to select international destinations.

For international shipping inquiries, please contact:

Email:

Response time is generally 24–48 business hours.

International customers are responsible for:

  • Shipping charges
  • Customs duties
  • Import taxes
  • Clearance fees
  • Any additional charges imposed by local authorities

Futaba India is not responsible for delays caused by customs clearance procedures in the destination country.

5. Delivery Responsibility

Customers are responsible for providing accurate:

  • Full name
  • Shipping address
  • Pin code
  • Mobile number
  • Email address

Once an order has been dispatched:

  • Shipping addresses cannot be modified.
  • Contact information may not be editable.
  • Delivery instructions cannot always be accommodated.

Ownership and risk of the products transfer to the customer upon successful delivery.

If delivery fails due to:

  • Incorrect address
  • Incorrect contact information
  • Customer unavailability
  • Refusal to accept shipment

any re-shipping, handling, insurance, or courier charges shall be borne by the customer.

6. Shipment Tracking

Once your order has been dispatched, tracking details will be shared via email or SMS (where applicable).

Customers are encouraged to monitor shipment progress directly through the courier tracking system.

7. Damaged, Missing or Incorrect Deliveries

If you receive:

  • A damaged product
  • A defective product
  • An incorrect item
  • An incomplete shipment

you must notify us within 24 hours of delivery by emailing:

Your claim must include:

  • Order number
  • Complete continuous unboxing video
  • Photographs of the package and product
  • Detailed description of the issue

Claims submitted without an unboxing video may not be eligible for review.

Failure to report the issue within 24 hours shall be deemed acceptance of the delivery in satisfactory condition.

8. Order Cancellation

  • Orders cannot be cancelled once they have been processed for dispatch.
  • Pre-orders are generally non-cancellable unless cancelled by Futaba India.
  • Futaba India reserves the right to cancel any order due to stock unavailability, pricing errors, payment verification issues, or suspected fraudulent activity.

If a cancellation is initiated by Futaba India after payment has been received, the refund will be processed to the original payment method.

9. Refund Processing

Where a refund is approved:

  • Refunds are processed to the original payment method only.
  • Processing time may take 8–15 business days, depending on the payment provider and banking system.

10. Force Majeure

Futaba India shall not be liable for delays or failure in delivery resulting from events beyond reasonable control, including but not limited to:

  • Natural disasters
  • Government actions
  • War
  • Strikes
  • Transportation disruptions
  • Pandemics
  • Courier service interruptions

Governing Law & Jurisdiction

This Shipping Policy shall be governed by the laws of India.

Any disputes arising from shipping, delivery, or related services shall be subject to the exclusive jurisdiction of the courts located in Mumbai, Maharashtra, India.

Contact Information

Futaba India

Website: futabaindia.com

Email: